Privacy Policy
Last updated: 5 October 2026
Big Daddy Supps operates this website and store. This policy explains how we collect, use, and disclose personal information when you visit the site, place an order, or contact us.
It is written to meet the Australian Privacy Principles. If there is a conflict between this policy and our Terms and Conditions about the handling of personal information, this policy prevails.
By using this website, you acknowledge that you have read this policy.
1. What we collect
Personal information is information that identifies you, or that can reasonably be linked to you. It does not include anonymous or de-identified data.
We may collect:
your name, email address, and phone number
your billing and shipping address
order and transaction history
messages you send us, including support enquiries
account details, if you create an account
IP address, browser type, device identifiers, and pages visited
payment status. Card numbers are handled by our payment provider and are not stored by us
2. How we collect it
We collect information that you give us at checkout, in a form, or by email. We also collect it through cookies and similar tools, and from payment processors, couriers, and hosting or analytics providers used to run the site.
3. How we use it
We use personal information to:
process orders, take payment, and arrange delivery
provide support and handle claims
verify transactions and detect fraud
keep records and meet legal obligations
enforce our Terms and Conditions
improve the website
send service messages about an order
We may send promotional email only where the law allows, including where you have consented or where you are an existing customer and the message relates to similar goods. Every marketing email includes an unsubscribe link. You can opt out at any time, and opting out does not affect order emails.
We do not sell your personal information.
4. Who we share it with
We may disclose personal information to:
payment processors
couriers and fulfilment providers
website hosts and IT providers
analytics providers, where used
professional advisers
a buyer or adviser in a sale of the business
a regulator, court, or law enforcement agency where required by law
Some of these providers may hold information outside Australia. Where they do, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles.
5. Cookies
We use cookies and similar tools to run the site, remember preferences, and understand how pages are used. You can block cookies in your browser. Some parts of checkout may not work if you do.
6. Age
This website is not intended for anyone under 18. We do not knowingly collect personal information from a minor. If you believe we have, contact us and we will delete it.
7. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. No online system is completely secure.
We keep personal information only for as long as needed to fulfil orders, keep business records, meet legal obligations, resolve disputes, and enforce our policies. Tax and transaction records are kept for the period required by Australian law.
8. Access and correction
You may ask for access to the personal information we hold about you, or ask us to correct it, by emailing bigdaddysups@gmail.com. We may need to verify your identity before we act on the request. If we refuse, we will tell you why, unless the law allows us not to.
9. Complaints
If you think we have handled your information wrongly, contact us first and we will respond within a reasonable time. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.
10. Third-party sites
Links on this website may go to other sites. We are not responsible for their privacy practices. Read their policies before you give them information.
11. Changes
We may update this policy at any time. The version on this page, with its updated date, applies from the time it is published.
12. Contact
Privacy enquiries: bigdaddysups@gmail.com