Shipping Policy

Last updated: 5 October 2026

By placing an order, you agree to this Shipping Policy. It applies together with our Terms and Conditions and Refund and Returns Policy.

1. Processing

Orders are processed within 1–3 business days after payment has fully cleared. We do not process, pack, or ship on weekends or public holidays. Processing may take longer during periods of high demand.

An order is not dispatched until payment has cleared.

2. Delivery estimates

Australia, standard shipping: 3–10 business days after dispatch.

These times are estimates only and are not guaranteed. Actual delivery depends on the carrier, the destination, and any inspection by customs or border authorities.

3. Tracking

Orders include tracking. Tracking details are emailed once the order has been dispatched. You are responsible for monitoring those updates.

4. Your details

You must enter a complete and correct shipping address at checkout. If a parcel is returned because the address was wrong or incomplete, reshipping is at your cost.

5. Risk and the carrier

Risk in the goods passes to you when the order is handed to the carrier, except where the Australian Consumer Law provides otherwise.

Except where the law requires a remedy, we are not responsible for carrier delays, lost or stolen parcels after dispatch, tracking errors, failed delivery attempts, or other courier issues outside our control.

6. Lost, delayed, or missing parcels

If a parcel is significantly delayed, marked delivered but not received, or appears lost, contact the carrier first, then email bigdaddysups@gmail.com with your order number and any tracking updates.

We will help where we reasonably can. A refund or replacement for a courier failure is not guaranteed, except where the Australian Consumer Law requires one.

7. International orders, customs, and duties

International customers are solely responsible for all customs duties, import taxes, clearance fees, brokerage charges, and any other fee charged by customs, a border authority, or a carrier to enter the destination country.

We do not pay, reimburse, or refund customs fees, duties, or import charges. A fee charged on delivery, or after a parcel is released, is your cost.

We are not responsible for parcels delayed, inspected, flagged, seized, returned, or destroyed by customs or border authorities. Except where required by law, no refund, replacement, or compensation is payable for that.

International orders are placed at your own risk.

8. Shipping restrictions

You must confirm, before you order, that the products may lawfully be imported, possessed, and used for research in the destination. We are not responsible for a refusal, seizure, or other consequence of local law. We may refuse to ship where we reasonably believe an order would be unlawful.

9. Contact

Shipping enquiries: bigdaddysups@gmail.com. Include your order number.

10. Agreement

By placing an order, you confirm that you have read and agreed to this Shipping Policy.